Use Request Feedback from a merchant order page to prepare a WhatsApp message asking a customer to rate or review their order. MENO creates the feedback request through WhatsApp rather than sending a message automatically. The prepared message includes the order rating/review link, and you choose whether to send it.
Prepare the request
- Open the relevant order in the merchant dashboard.
- Select Request Feedback on the order page.
- MENO opens the merchant’s WhatsApp and prefills a message for the customer.
- Review the prefilled message. It includes a link to the order rating/review page.
- Tap Send in WhatsApp when you are ready to send the request.
Sending the message
Selecting Request Feedback does not send an automated WhatsApp message directly from MENO. The action only opens WhatsApp with a prefilled message. The customer receives the feedback request only after you tap Send in WhatsApp.
This flow gives you control over the final send step. Before you send the message, you can review the WhatsApp message that MENO prepared for the customer. If you do not tap Send, MENO has not sent a feedback request.
The order itself exists independently of the WhatsApp message. The feedback request flow does not affect whether the order has already been placed, and it does not alter the order’s items, prices, customer information, or other recorded order details.
What the customer sees
After receiving the WhatsApp message, the customer can open the included link. The link takes them to the order rating page, where they can provide a rating or review for that order.
One request per order
The feedback link/request action is available once per order. Use it when you are ready to prepare the WhatsApp request for that specific order. Because the action is limited to one use for each order, review the prepared message and confirm that you want to contact the customer before tapping Send in WhatsApp.