Live Order opens the customer-facing overview for a placed order. It lets you view the order as a customer-facing page, including its recorded details and current order status. It is not an order-editing screen.
Open the Live Order page
- In the Merchant Dashboard, go to Orders.
- Open the placed order you want to view.
- Select Live Order.
MENO opens the customer-facing order overview URL for that order.
Share the customer-facing order view
The URL opened by Live Order is the customer-facing order overview. Use this link when you need to direct a customer to the details of their order.
Customers may also reach this same type of page from My Orders or from an order link in a WhatsApp message. Opening the link shows the order overview; it does not open the merchant order-management page.
What the Live Order page shows
The Live Order page can show the recorded information for the order, including:
- Order status and order ID.
- Ordered items and quantities.
- Configured options.
- Order notes.
- Bill summary.
- Order type and payment-method choice.
- Customer name and phone number.
- Delivery address details and, where relevant, a location pin or map.
The available details reflect the placed order. For example, the bill summary can include the subtotal, coupon discount, VAT or tax where applicable, delivery fee where applicable, total, and savings.
Read-only overview
Live Order is read-only. No order-edit action is available on this page. Placed orders are immutable records: items, prices, customer choices and options, and delivery or customer data cannot be changed after the order is placed.
Order status is the only order field that can be changed on the merchant side. To update it, return to the order in the Merchant Dashboard rather than using the Live Order page.