If you can open your MENO workspace but cannot change items, categories, menus, or outlet details, check your subscription status first. Editing the catalog and outlets is restricted when an invoice has not been paid.

Check whether you are in the grace period

When a payment becomes due but its invoice remains unpaid, MENO starts a 30-day grace period. During this period, customers can still use your customer-facing links, browse, and place orders. However, workspace users cannot edit the catalog or outlets until the invoice is paid.

Use this checklist:

  • Go to Settings → Billing and review the current plan, renewal information, and any payment due.
  • If an invoice is unpaid, pay the pending invoice to restore catalog and outlet editing.
  • After payment, return to the Catalog or Outlets area and try the change again.

Only the workspace Owner can access Billing. Billing is hidden or restricted for Admins and lower roles. If you are not the Owner, ask the workspace Owner to review the invoice and payment status.

Check whether the workspace is in the free state

If the 30-day grace period ends without payment, the workspace is downgraded to the free state. In this state, dashboard operations are blocked, including changes to the catalog and outlets. Restricted actions show an upgrade-subscription message or tooltip.

Customer-facing outlet links are also disabled in the free state and return a 404 or unavailable result. Your workspace data is not deleted: catalog, outlet, and other workspace data remain preserved.

To restore a workspace after it reaches the free state:

  1. Pay the pending invoice.
  2. Purchase or activate a subscription again.
  3. Return to the Catalog or Outlets area after the subscription is restored.

Once the subscription is restored, the preserved workspace data can be accessed again.

If billing is current

If there is no unpaid invoice and the workspace is not in the free state, this article does not confirm another cause for catalog or outlet editing being unavailable. Check that you are working in the intended MENO workspace, then ask the workspace Owner to confirm the workspace’s subscription status in Settings → Billing.