WhatsApp ordering is configured separately for each outlet. For an outlet that should accept orders through WhatsApp, enable the setting and enter the WhatsApp number that customers should be directed to after placing an order.
This setting controls the ordering journey for that outlet only. It does not automatically apply to other outlets in the workspace, so check the setting and number for every outlet you manage.
Turn on WhatsApp ordering
- Open the configuration for the outlet you want to set up.
- In the outlet’s general settings, find Enable ordering on WhatsApp.
- Turn on Enable ordering on WhatsApp.
- Enter the outlet’s WhatsApp order number.
The WhatsApp order number is available when WhatsApp ordering is enabled. Review the number before sharing the outlet’s customer-facing link or QR code. It is the number MENO opens when a customer continues to WhatsApp after placing an order for that outlet.
What customers experience
With WhatsApp ordering enabled, customers can use the MENO cart, checkout, and order flow for the outlet. After a customer selects Place Order, MENO creates the order and makes it available in the merchant dashboard. The customer sees an order-placed state and is then prompted to open WhatsApp.
After the customer confirms that they want to open WhatsApp, WhatsApp opens to the WhatsApp order number configured for the outlet. A message containing an order link is prefilled. The customer still needs to tap Send in WhatsApp.
The MENO order is already created before the customer sends the WhatsApp message. If the customer does not send that message, the order still exists and remains visible to the merchant in MENO. WhatsApp therefore continues the order communication; it does not create the MENO order.
If WhatsApp ordering is off
When Enable ordering on WhatsApp is turned off, the outlet functions as a digital menu or shop for browsing. Customers do not use the WhatsApp-ordering checkout flow for that outlet.
The WhatsApp ordering setting is one part of the outlet configuration. The same outlet can also have its own menus, opening hours and timezone, delivery or pickup availability, customer-facing link, and QR code. These outlet-level settings can affect the experience for customers viewing that specific outlet.
Check each outlet
For a workspace with more than one outlet, configure the appropriate WhatsApp order number in each outlet that should receive WhatsApp order handoffs. A customer who places an order for one outlet is directed to that outlet’s configured number, not a number set for another outlet.